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FAQs & Policies for TSMC

  • Can I switch between service packages?
    Absolutely. We understand that as your brand grows, your needs might evolve. Clients can adjust their service packages with prior notice.
  • What do you mean by "conscious individuals and brands"?
    Conscious brands prioritize ethical operations, sustainability, societal impact, and community engagement. We collaborate with brands and individuals who resonate with these principles, ensuring their narratives are authentic and impactful.
  • Do you offer services to international clients?
    Yes, TSMC's expertise isn't limited by geography. We cater to both domestic and international clients, adapting our strategies to resonate with diverse audiences and cultural nuances.
  • What differentiates TSMC from other PR firms?
    TSMC seamlessly integrates digital print marketing, social media agency marketing, and music/artist development under one umbrella. Our holistic approach, combined with a dedication to conscious branding, sets us apart in the industry. Our team ensures each client receives a tailored strategy that perfectly aligns with their brand's objectives and ethos.
  • How transparent is the performance-based PR model?
    Our performance-based PR model is built on transparency and mutual growth. Clients receive detailed monthly reports outlining our efforts and the results achieved. The model combines a base fee with performance bonuses, ensuring you pay for tangible results.
  • Communication
    Open and regular communication is the backbone of our collaborations. We recommend clients participate in scheduled monthly reviews. For any urgent queries, our dedicated client liaison team is available during business hours.
  • Cancellation Policy
    While we cherish our collaborations, we understand that circumstances change. Clients wishing to terminate their association with TSMC must provide a 30-day written notice. Please note that any services rendered or costs incurred during this notice period are chargeable.
  • Retainer Agreement
    Before commencing our partnership, all clients are required to sign a retainer agreement. This comprehensive document outlines the scope of services, deliverables, fees, and other essential terms. It's crucial to read and understand this agreement to ensure a harmonious collaboration.
  • Confidentiality
    TSMC holds client confidentiality in the highest regard. All data, brand strategies, intellectual properties, and other shared information remain strictly confidential. We employ robust data protection measures to safeguard your information. Any sharing of data or information requires prior written consent from the client.
  • Payment Policy
    TSMC operates on a monthly billing cycle. Invoices are issued at the beginning of each month, with a grace period of 10 days for payment. Late payments might incur additional charges. Performance-based bonuses, due to their variable nature, are billed separately upon achievement of specified milestones.
  • Service Limitations & Guarantees
    Our team at TSMC endeavors to achieve the best outcomes for your brand. However, certain aspects, such as media placements, are influenced by external factors beyond our control. While we don’t guarantee specific placements, we pledge our expertise, networks, and unwavering commitment to elevate your brand's presence.
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